
MinnPost thanks these major sponsors:
Sponsor of
Second Opinion
Sponsor of
Community Sketchbook
Our major advertisers
Our in-kind partners

MinnPost thanks these generous donors:
INDIVIDUALS AND FOUNDATI0NS
Blandin Foundation
Otto Bremer Foundation
Bush Foundation
Sage & John Cowles
David & Vicki Cox
Toby & Mae Dayton
Jack & Claire Dempsey
Ethics and Excellence in Journalism Foundation
Sam & Stacey Heins
John S. and James L. Knight Foundation
Joel & Laurie Kramer
Lee Lynch & Terry Saario
Martin & Brown Foundation
The McKnight Foundation
The Minneapolis Foundation
The Saint Paul Foundation
Rebecca & Mark Shavlik
(See all donors here.)
By Gregory M. Lamb, Christian Science Monitor | Published Tue, Jul 6 2010 9:55 am
"Information wants to be free" has long been the mantra of the Internet. Once a video, a song, or a news story is on the Web, it's harder to rein in than a roomful of curious cats.
Free introductory offers are a business staple. But as a long-term strategy, "free" doesn't make much sense: How can content creators afford to keep producing if they aren't paid?
Advertising is one way to pay the bills. But Web companies are still scrambling to understand and measure the impact of online ads. Meanwhile, many advertisers remain skeptical of the medium and question how heavily to rely on it.
Now both the news and entertainment industries are experimenting again with online payment plans. Someday, 2010 may be remembered as the year when companies finally scrapped the idea of a "free" Internet.
Among the recent efforts:
The forgotten half of the 'free' quote
Part of this change has to do with the long-forgotten part of the famous "wants to be free" quotation: "On the one hand, information wants to be expensive, because it's so valuable," said writer Stewart Brand at the Hackers' Conference in 1984. "The right information in the right place just changes your life. On the other hand, information wants to be free, because the cost of getting it out is getting lower and lower all the time. So you have these two fighting against each other."
Somehow, only the second half stuck.
"Free distribution of premium content is like eating your babies. You will give value away until you go bust," says a recent report from Group M, the media-buying agency of the international media and advertising giant WPP. The report calls people who use search engines to find news or information "useless tourists" who don't pay their way and have little value, even to advertisers.
Others are less sure that the Internet has hit a "time to pay up" moment. "I can make one prediction," said Arianna Huffington, founder of the popular Huffington Post website, at a recent panel discussion of the future of the news media. "Pay walls are not going to work."
"Historically, consumers have not demonstrated a willingness to pay for electronic access to news," writes Dave Morgan, a successful online entrepreneur and an expert on online advertising, in an e-mail interview. "It's very hard to build paid subscription businesses in electronic news. There just aren't many examples of success in creating stand-alone consumer-oriented digital news subscription businesses."
The Wall Street Journal places much of its news content behind a pay wall, though it can be accessed indirectly through a search engine or via other websites. But the Journal is considered by some to be an exception to the rule, since subscriptions often are paid for by employers, not individuals.
The New York Times abandoned an earlier effort to place some of its content behind a pay wall, presumably because it found that a smaller number of readers reduced its attractiveness to advertisers.
One difference today may be the explosion of mobile devices, including smart phones and tablet computers. (A slew of iPad competitors is on the way. One industry analyst projects that tablet sales will exceed those of small, inexpensive laptops known as netbooks in 2012 and will surpass sales of desktop computers by 2013.)
With mobile phones, "Customers have been trained to pay for everything, from text messaging to voice mail to minutes [of call time]," says Darren Tsui, CEO of mSpot, a mobile music provider in Palo Alto, Calif. "So paying for content really isn't that foreign for them, versus Internet users, who are used to getting everything for free."
For Tsui, Apple's iTunes represents the model for developing paid content: Offer a valuable, free service and then incrementally enhance it with other paid features. iTunes began as a way for people to organize their own music. Only later did it become a way to buy new music, he says.
MSpot is among several companies that store people's music and movies online, where the files are available from anywhere on a variety of devices, from phones to laptops. MSpot offers a modest amount of storage free of charge. More storage space costs a small fee, beginning at $2.99 per month.
As mSpot tracks its users' musical interests, it also suggests other songs the person might want to buy. If the customer purchases enough songs, mSpot might suggest switching to a subscription plan, such as $10 per month for unlimited access to a library of millions of songs.
"Trying to get someone to go from free to $10 per month abruptly is very difficult," Tsui says. "If we can make that transition very, very slow and methodical, I think then that you'll have a better chance of converting the users."
Readers have never fully paid for their newspapers, points out Forrester analyst James McQuivey in his blog. Most of the cost of gathering and printing the stories and other features has always been borne by advertising. The same applies for programming on old-fashioned, over-the-air TV and radio.
Today, he says, consumers have grown accustomed to paying for "access" to content - through cable TV, Internet plans, and mobile phone charges - rather than for the content itself. But this means less revenue goes directly to the content creators and more flows to its distributors.
Surprise: A bad economy is no deterrent
Pam Horan, president of the Online Publishers Association, is more optimistic that consumers will pay for online content.
The fact that smart-phone and iPad owners will pay for "apps," small software programs such as games or new reading material, is an early indicator that Americans will pay for content if it's packaged well, she says. "The key will be for publishers to deliver not only compelling content but compelling and new experiences," Horan writes in an e-mail. "Something like the iPad has it all - the visual impact of paper, enhanced by interactive elements like video and social-media integration tools."
Over the next year, "I think we'll see news and information sites explore ways to build complementary revenue streams to the current dominant advertising-supported model," she adds.
A bad economy isn't necessarily a deterrent to getting users to pay, Tsui says. He cites the "lipstick effect" after the 9/11 terrorist attacks, when sales of lipstick went up. During hard times, people will often gravitate to low-cost items that make them feel better about themselves. "Our business is actually doing pretty well," he says.
Like what you just read? Support high-quality journalism in Minnesota by becoming a member of MinnPost.
1 Comment: Hide/Show Comment
Forgot Password? | Register to Comment
MinnPost does not permit the use of foul language, personal attacks or the use of language that may be libelous or interpreted as inciting hate or sexual harassment. User comments are reviewed by moderators to ensure that comments meet these standards and adhere to MinnPost's terms of use and privacy policy.
We intend for this area to be used by our readers as a place for civil, thought-provoking and high-quality public discussion. In order to achieve this, MinnPost requires that all commenters register and post comments with their actual names and place of residence. Register here to comment.