SERVING MINNEAPOLIS / ST. PAUL / MINNESOTA
Donate Now Sustaining Member

MinnPost thanks these major sponsors:




Sponsor of
Second Opinion



Our major advertisers


Our in-kind partners


MinnPost thanks these generous donors:

INDIVIDUALS AND FOUNDATI0NS
Blandin Foundation
Otto Bremer Foundation
Bush Foundation
Sage & John Cowles
David & Vicki Cox
Toby & Mae Dayton
Jack & Claire Dempsey
Ethics and Excellence in Journalism Foundation
Sam & Stacey Heins
John S. and James L. Knight Foundation
Joel & Laurie Kramer
Lee Lynch & Terry Saario
Martin & Brown Foundation
The McKnight Foundation
The Minneapolis Foundation
The Saint Paul Foundation
Rebecca & Mark Shavlik

(See all donors here.)

MINNOV8

  • Switch to Small Text Size
  • Switch to Medium Text Size
  • Switch to Large Text Size
Email Print Submit a Comment

    In search of 'best practices' for Connected Innovation ideas and strategies

    Large and small companies around the world are using open Connected Innovation strategies to re-invigorate and accelerate their innovation capacity. This movement goes one step beyond the "submit your idea" generation and allows participants to engage in the product development experience.

    Here are three examples of Connected Innovation commercially at work:

    • Starbucks built an online consumer community called MyStarbucks.com that facilitates open discussion of how to improve the Starbucks experience. Howard Schultz, CEO, claims that MyStarbucks.com has re-invigorated his innovation program by focusing business priorities on customer needs, like free Wi-Fi in all stores.

     

     

    • Threadless.com won Inc. Magazine's Most Innovative Company Award for 2008 for their "customer as company" business model. Threadless has neverhad a product intro bomb; they only produce what their customers want to buy.

    Dell Idea Storm is an example of a social media execution. Idea Storm was launched by Michael Dell with the goal of repairing its customer service credentials, but it changed the way Dell does business. On Idea Storm, customers, programmers and the like post their ideas for improvement or enhancements. Because of the successful use of Connected Innovation strategy, Dell has been able to reduce its product development cycle time by six months.

    Connected Innovation is the business process of using such online tools as user communities, blogs, innovation portals and social media to mine, connect, and route ideas, employees, consumers, customers, vendors, brands and technologies. More specifically, online communities, innovation portals and social media strategies not only create new connections but also allow the extraction of value from these connections.

    My employer, General Mills, has given me the opportunity to explore the Connected Innovation concept. Over the course of the next six months, I will benchmark and research the best practices of leading organizations engaged in building connections to evolve their innovation capacity. My research will also provide a framework for building successful Connected Innovation websites, both inside the corporate firewall and external to customers in a B-C relationship.

    I will also be a contributor for Minnov8, sharing insights collected along my journey. I look forward to the opportunity to interview and collaborate with Fortune 500 companies, social media and innovation thought leaders, and the broader digital community.

    During the coming months, you can connect with me here at Minnov8, at my personal blog, Perspectives on Connected Innovation and Collaboration, and on Twitter at http://twitter.com/djsmith4. I am very interested in engaging in dialogue with you on this subject and look forward to connecting with the broader Minnov8 community.

    Like what you just read? Support high-quality journalism in Minnesota by becoming a member of MinnPost.

    0 Comments:

    E-mail address

    Password

     

    Forgot Password? | Register to Comment

    MinnPost does not permit the use of foul language, personal attacks or the use of language that may be libelous or interpreted as inciting hate or sexual harassment. User comments are reviewed by moderators to ensure that comments meet these standards and adhere to MinnPost's terms of use and privacy policy.

    We intend for this area to be used by our readers as a place for civil, thought-provoking and high-quality public discussion. In order to achieve this, MinnPost requires that all commenters register and post comments with their actual names and place of residence. Register here to comment.



    minnpost.com/minnov8


    Minnov8 was started to focus on technological innovation in Minnesota. Contributors include Internet and web designers and consultants Steve Borsch, Tim Elliott, Graeme Thickins and Phil Wilson. The Minnov8 team contributes weekly to MinnPost. You can view their site here. Use this form to contact the team at Minnov8.

    Recent Posts by Minnov8