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Star Tribune keeps jobs in the U.S.A.

Despite its troubles, bankrupt paper won’t subject subscribers to offshore accents.
By David Brauer

Decides not to outsource customer service calls to Pakistan.

In bankruptcy, the Strib was able to shuck its previous call-center contract with an Illinois-based firm. But rather than subject loyal subscribers to foreign accents, the Strib awarded the deal to Colorado-based PressOne.

President Andy Orr says his company will add 20 full-time-equivalent positions thanks to the deal. At least someone connected with the Strib is hiring.