Delta, Northwest likely preparing to deal with everything from cranky workers to ‘generalized confusion’

The Wall Street Journal’s business travel blog unpacks five problems Delta and Northwest could encounter as the airlines combine operations over the next several months. “Airline mergers aren’t always smooth affairs,” The Middle Seat Terminal notes. (Delta and Northwest execs have been praised for their preparation in advance of this merger.) The issues leaders are likely preparing to deal with include cranky workers, reservation glitches, and “generalized confusion.”

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