USA Today checks in on the Delta-Northwest merger and reports the two airlines are taking their time in hopes of getting it right.
Passenger reviews are mixed so far. One Northwest frequent flier calls it a “nightmare” so far, claiming she bought Delta tickets on Northwest’s website, but Delta had no record of her purchase when she arrived.
The websites and ticket reservation systems won’t be combined until next year, the newspaper reports. Northwest planes are being painted today, but the process of painting and redecorating the entire fleet won’t be complete for several months.
As the merger progresses and the recession drags on, flight schedule cutbacks are likely to continue.