Target return policy better but CR says still confusing

Target has updated its return policy, but Consumer Reports pans the changes as too complicated.

Among the changes: Target has loosened its policy for no-receipt returns. Previously, the retailer allowed two returns per year per customer without a receipt, and neither return could exceed $35. Now, customers can make as many non-receipt returns as they want, as long as the items returned don’t total more than $70 in any 12-month period.

Consumer Reports says the policy is an improvement, but it’s still more complicated and less consumer-friendly than Wal-Mart’s return policy. Wal-Mart allows customers to make up to three no-receipt returns per 45 days, after which a manager has to approve the return.

Other Target return policy changes relate to gift-registry returns and post-holiday exchanges. (h/t The Consumerist)

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Comments (2)

  1. Submitted by Pat McGee on 10/27/2009 - 09:05 am.

    Target’s return policy is worse than confusing. When you need to return something you cease to be one of their “guests” and are treated with hostility, disdain, suspicion. In short, you are treated as worse than a criminal.

  2. Submitted by Dick Novack on 10/28/2009 - 09:00 am.

    The days of patriarch George Draper Dayton’s consumer friendly policies are gone: Daytons will take anything back, even if Daytons didn’t sell that item as long as the customer insists it was bought there. That was supplanted at Daytons, Target, etc. when they went public and the authority of bean counters was placed above the authority of consumer and employee savy (friendly) marketing execs. Personally I think excessive bean counting costs in the end with heavy advertising to counter business lost by poor customer relations.

    My favorite true Daytons story told directly at lunch from a Daytons senior v.p., maybe 35 years ago, was that an employee noticed stains and some kind of smell under the arms of a dress returned to the haute couture Oval Room. Sending it down to dry cleaning as usual it came back unchanged. So they sent it to the Fabric Institute (as was the custom on “disputed” garments then although they wouldn’t have contacted the returner) and it came back as “embalming fluid.”

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