Nonprofit, nonpartisan journalism. Supported by readers.

Donate
Topics

Minnov8

Minnov8 was started to focus on technological innovation in Minnesota. Contributors include web designers and consultants Steve Borsch, Tim Elliott, Graeme Thickins and Phil Wilson.

A sneak peek at what WCCO’s Wire is all about

Who’da thunk it? A traditional media outlet embracing start-up thinking and collaborating with competitors in developing a site that allows staff and public interaction in gathering information. Now that is innovation.

Social media success: How about a little Twelp?

The concept of Best Buy’s Twelpforce is quite simple: enlist a legion of employees as customer service representatives to respond to Twitter questions and concerns about its products and services. Here’s what the company’s finding.