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Airport travelers in the new year will see new airlines, new fares and new choices

In March, Southwest Airlines will be pulling into the market, taking on the merged Delta/Northwest giant.
Joe Skipper/Reuters
In March, Southwest Airlines will be pulling into the market, taking on the merged Delta/Northwest giant.

As holiday travelers begin queuing up in airport security lines, the infrequent fliers among them may be taking their last flight on a Northwest Airlines jet.

Or, for the foreseeable future, flying at fares this expensive.

A year from now, passengers at the Minneapolis-St. Paul International Airport will notice new airlines, new prices and new choices. Northwest’s Red Tail will have been painted Delta blue, and Southwest Airlines will be flying passengers to Chicago for a fraction of the current fares.

With today’s economic turmoil and a volatile industry dependent on the price of oil, it’s impossible to predict how things will actually turn out, but changes already in the works have passengers, travel agents and airline analysts wondering how air travel from the Twin Cities will be different in the years ahead.

The ‘Southwest Effect’

For starters, Southwest will begin flying eight daily nonstop flights from MSP’s Humphrey Terminal to Chicago Midway beginning in March. The lowest fares will start at $138 round-trip, a whopping discount compared with the $600 or so Northwest has been charging for the route.

The fares were announced at a festive press conference earlier this month at the Mall of America, where officials spoke with the enthusiasm of carnival barkers on a stage backed by columns of gold, red and blue balloons.

“The time is right for new competition and new choice to enter our market,” said Jack Lanners, chairman of the Metropolitan Airports Commission. For airports seeking to boost competition, attracting Southwest Airlines is like hitting the “mother lode,” Lanners said.

The Dallas-based airline is renowned for its customer service, but it also brings a “mystique,” says local airline expert Terry Trippler. Some call it the “Southwest Effect”: When Southwest comes to town, prices go down and traffic goes up.

Northwest already has said it will match Southwest’s fares to Chicago. But Trippler doesn’t expect the price adjustments to stop there. Northwest will be forced to consider price cuts on possibly dozens of direct routes to destinations easily reached from Chicago Midway.

But Southwest’s success here isn’t solely dependent on converting Northwest passengers. Jeff Hamiel, the airport’s director, says Southwest tends to draw in new customers who would have ordinarily driven to their destination: “People who would normally not fly, do fly.”

That’s why attracting Southwest to the Twin Cities was such a priority. The airports commission, and Hamiel personally, courted the airline for more than 15 years before it got a “yes.” Hamiel visited the airline in Dallas at least annually for most of those years.

“They’ve looked at us for years, and now made the decision this is the right time,” Hamiel said.

Why now?

Hamiel said Southwest is in strong financial shape relative to other airlines because of successful fuel hedging. Sun Country has proven low-cost carriers can work in the Twin Cities, he said. And:

“I think the merger of Northwest and Delta has left them with a sense of opportunity.”

Defending the fortress
Northwest Airlines has had a strong grip on the Twin Cities air travel market ever since it merged with Republic Airlines in the mid-1980s. Before that, each of those airlines controlled roughly 40 percent of the market. Now, Northwest owns about 80 percent.

That dominating presence has, by most accounts, helped to raise both the quality of service and the price of fares at MSP. We enjoy one of the highest non-stop-flights-per-capita ratio in the country, but we pay a premium, too. Some argue the premium pays for that service, while others point to a lack of competition for keeping prices high.

Northwest hasn’t been afraid to flex its muscle when challenged by airlines offering lower fares. The carrier has a history of matching competitors’ lower fares, and then piling on frequent-flier and other incentives to keep its customers from supporting other airlines.

“It’s a contest to see who can outlast the other,” Hamiel said. “A combination of economics, competition, deregulation – all that has resulted in a lot of players coming and going.” The list includes: Reno, People’s Express, ValueJet, TWA, PanAm, Western, and Eastern.

Northwest is now a subsidiary of the world’s largest airline, which raises questions about whether defending turf at MSP will remain as high a priority as it’s been historically.

“This is going to be a Delta battle, not a Northwest battle,” says Trippler. “We don’t know how Delta will fight back. We know how Northwest would have. It will be interesting.”

Delta has a mixed track record on its response to competitors at its Atlanta hub. In the past it was not as aggressive as Northwest, but more recently it’s relied on price wars to stave off competitors.

Dale Eastlund, an airlines analyst with Carlson Wagonlit Travel, said the management philosophy won’t be clear until more is known about how Northwest executives will be integrated into Delta’s management.

Whatever the strategy, Delta is expected to be the dominant force at MSP for decades. Delta has said it doesn’t plan to eliminate any hubs, and it has a strong economic incentive to keep what Northwest has going at MSP: It’s always been Northwest’s most profitable hub, Trippler says. When the airlines were negotiating a merger, MSP frequently came up as one of Northwest’s major assets.

“Northwest or Delta will still be the dominant airline in this town for the rest of my life,” says Trippler. “Delta will dominate as long as they want to dominate.”

How will Southwest fare?
At the same time, “Southwest will grow as long as they want to grow,” Trippler says.

Besides adding new destinations, Southwest might also expand its influence by forming a code-sharing agreement with another low-fare carrier, such as Sun Country, Trippler said. The airlines would make a good pair, he said, and both have expressed interest in code-sharing deals.

It’s tricky to predict how quickly airlines add routes, Trippler said. Southwest, in general, tends to build up new routes more quickly than other airlines, as it did in Denver and Philadelphia. A couple of stops that might make logical additions are Kansas City and Salt Lake City, he said.

“You can almost be certain that within a month all of their flights to Midway will be full,” he says. Then, the question becomes where and when Southwest will decide to fly to next.

Why, when so many other challengers failed to find their footing at MSP, would Southwest thrive?

“One thing Southwest brings that some of the other low-cost carriers lacked is that strong brand equity,” says Eastlund.

Southwest Airlines is the nation’s largest domestic carrier. It has a lower-cost structure than any of its competitors. It also has a proven track-record of entering new markets, which it only does after an extremely thorough market analysis, Hamiel says.

“Southwest has a long history of prudent success,” he says, “so if anyone can do it, they can.”

Dan Haugen is a freelance writer and community journalist who covers business and other topics for He can be reached at dhaugen [at] minnpost [dot] com.

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Comments (6)

  1. Submitted by Jim Camery on 11/26/2008 - 10:50 am.

    This is just a nit, and maybe better belongs in Brauer’s area, but aren’t there any other local airline “experts” for local media to quote than Terry Trippler? He seems to be the only card in the rolodex for MPR, local TV, the Strib, and now MinnPost. It would be fair to quote him if the quotes shed some insight, but they typically don’t — and he’s not really in the industry, or at least the portion that analyzes the industry’s financials and strategy.

    Of course I’m sure that we could come up with lists of go-tos in other subjects – Phil Krinkie, Mark Seeley, Phylis Khan – that are a little overexposed.

  2. Submitted by John Olson on 11/26/2008 - 12:21 pm.

    Trippler is also a regular on MSNBC and other cable news outlets.

  3. Submitted by Paul Linnee on 11/26/2008 - 12:50 pm.

    I used to be a very frequent flyer, having flown to Chicago Midway (MDW) many times to switch to SW flights from there. It worked quite well. When I did that, I would fly either NWA or AirTran (when they served MDW from MSP) or ATA (before they went out of business), depending on which had the better schedule for me to connect to the SWA flight at MDW. When AirTran and/or ATA were competing with NWA (as recent as the summer of 2006) one could get one-way fares for MSP-MDW for as low as $39 (plus fees) and the total cost was around $95, with fees. This was driven by AirTran and NWA followed step in every case.

    So, I do expect NWA to follow SWA’s fare structure to MDW, for sure, but I need to point out that today’s offered RT fare of $138 is no deal, compared to the prices I pointed out above. Look for some real competition here and fares well below $50 one way for MSP-MDW. (I can see it now, very attractive fare & hotel packages to MDW in the summer to continue to enjoy the Twins spirited rivalry with the “Hated Pale Hose”. You should see all the Cardinal and Cub fans on the MDW-STL flights when they play each other!)

    As for added routes, I think SWA would do very well by offering competition to NWA on routes out of MSP to St. Louis (a large SWA destination), Dallas (Love field), Phoenix, Oakland, LA, Detroit and Vegas, most being destinations where NWA has minimal low fare competition from Sun Country due to Sun Country’s paltry number of flight choices per day.

    As for code share alliances, for the MSP traveler I would think an SWA alliance with some airline that flies in and out of MDW or one of the above eventual SWA destinations to international destinations would be most attractive. For example, SWA & one of the big far eastern carriers flying out of LAX or SFO would make some sense in that MSP travelers could fly SWA to LAX and then switch to somebody like Air China or China Air to go to the far east. Similarly, an SWA alliance with US Airways would enable MSP folks on SWA flights to Philadelphia (should they start that route) to gain access to the US Airways routes to Europe and Latin America, while they could take SWA from MSP to Phoenix to catch a US Airways flight to Hawaii.

    Just some random thoughts. As a frequent traveler, I eagerly anticipate the upcoming changes.

  4. Submitted by William Levin on 11/26/2008 - 02:59 pm.

    Your point is well-made that MSP enjoys one of the highest non-stop flights per capita ratios in the country. A number of years ago, “Barron’s” did an article about Northwest. In New York fashion, the article described Northwest’s hubs of Minneapolis, Detroit and Memphis as “Snowtown, Motown and No-Town.” People who love to hate Northwest Airlines forget to their peril the number of options for non-stop flights we have here.

  5. Submitted by Jim Spensley on 11/26/2008 - 05:16 pm.

    Mr. Haugen in some ways misunderstands the situation at MSP. There have been as many as 1490 operations per day at MSP (2005) and today about 230 less. Southwest’s 7 or eight flights per day to a single destination is great, but it is a tiny drop in a busy ocean.

    NWA fares to Midway can be had under some circumstances for $180 RT, and you can count on NWA and United to make more economy and even lower-priced seats available when Southwest starts up.

    That’s what fortress hubs are about: seat supply. NWA’s control is 90+ percent of the gates and more of the operations at MSP including allied regionals and code-shares. Their market share in enplanements is well over 80%.

  6. Submitted by Dick Saunders on 12/02/2008 - 12:41 am.

    I don’t think there’s any doubt that Delta will adopt NWA’s predatory pricing and seat-flooding tactics to limit SWA’s market penetration. However, unless Delta changes its bag-pricing policies, SWA will hold a $30 RT advantage going in.

    Also, Trippler may be overquoted, but his calls are usually right on. If there are better sources, why don’t they step forward?

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