Caribou’s a winner and Target’s a sinner in the Top Ten Real World Customer Experiences

Kevin Stirtz at AmazingServiceGuy takes his customer service class to the streets and comes back with nine winners and one sinner:

Caribou Coffee (Minnesota’s answer to Starbucks) is a winner because they are consistent. The people are always friendly and the coffee is always good. Plus I love the sign on their door as you leave: “See you tomorrow.” (Gotta love their optimism!)

Jimmy John’s, Pilgrim Cleaners and the Maple Grove Potbelly are included in the winners circle. Find out why Target was a sinner here, and tell us your customer service winners and sinners in the comments section below!

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