Nonprofit, nonpartisan journalism. Supported by readers.


The shadow of suspicion falls in the Mall of America

Mall of America officials say their security unit stops and questions on average up to 1,200 people each year.
Courtesy of Mall of America
Mall of America officials say their security unit stops and questions on average up to 1,200 people each year.

On May 1, 2008, at 4:59 p.m., Brad Kleinerman entered the spooky world of homeland security.

As he shopped for a children’s watch inside the sprawling Mall of America in Bloomington, two security guards approached and began questioning him. Although he was not accused of wrongdoing, the guards filed a confidential report about Kleinerman that was forwarded to local police.

The reason: Guards thought he might pose a threat because he had been looking at them in a suspicious way.

Najam Qureshi, owner of a kiosk that sold items from his native Pakistan, also had his own experience with authorities after his father left a cellphone on a table in the food court.

The consequence: An FBI agent showed up at the family’s home, asking if they knew anyone who might want to hurt the United States.

Mall of America officials say their security unit stops and questions on average up to 1,200 people each year. With 4.2 million square feet under one roof, the two-decade-old mall is a monument to suburban shopping and entertainment. Nearly 100,000 people from around the world pass through on a given day.

The interviews at the mall are part of a counterterrorism initiative that acts as the private eyes and ears of law enforcement authorities but has often ensnared innocent people, according to an investigation by the Center for Investigative Reporting and NPR.

In many cases, the written reports were filed without the knowledge of those interviewed by security. Several people named in the reports learned from journalists that their birth dates, race, names of employers and other personal information were compiled along with surveillance images.

In some cases, the questioning appears to have the hallmarks of profiling — something that officials at the mall deny. In nearly two-thirds of the cases reviewed, subjects are described as African-American, people of Asian and Arabic descent, and other minorities, according to an analysis of the documents.

Mall spokesman Dan Jasper said the private security guards would not conduct interviews based on racial or ethnic characteristics because “we may miss someone who truly does have harmful intent.”

Much of the questioning at the mall has been done in public while shoppers mill around, records show. Two people, a shopper and a mall employee, also described being taken to a basement area for questioning. Officials at the mall would not address individual cases.

“The government is not going to protect us free of charge, so we have to do that ourselves,” said Maureen Bausch, executive vice president of business development at the mall. “We’re lucky enough to be in the city of Bloomington where they actually have a police substation here [in the mall] … They’re great. But we are responsible for this building.”

Reporters at the Center for Investigative Reporting and NPR obtained 125 suspicious activity reports totaling over 1,000 pages dating back to Christmas Eve, 2005. The documents, provided by law enforcement officials in Minnesota, give a glimpse inside the national campaign by authorities to collect and share intelligence about possible threats.

The initiative exemplifies one of the enduring legacies of the terrorist attacks 10 years ago: Organizations and individuals are now encouraged by U.S. leaders to watch one another and report any signs of threats to homeland security authorities.

There is no way for the public to know exactly how many suspicious activity reports from the Mall of America have ended up with local, state and federal authorities. CIR and NPR asked 29 law enforcement agencies under open government laws for reports on suspicious activities. Only the Bloomington Police Department and Minnesota’s state fusion center have turned over at least a portion of the paperwork.

In 2008, the mall’s security director, Douglas Reynolds, told Congress that the mall was the “number-one source of actionable intelligence” provided to the state’s fusion center, an intelligence hub created after 9/11 to pull together reports from an array of law enforcement sources.

Information from the suspicious activity reports generated at the mall has been shared with Bloomington police, the FBI and, in at least four cases, the federal Immigration and Customs Enforcement agency.

The push to encourage Americans to report suspicious activity began in the aftermath of Sept. 11, 2001, when government officials and citizens found out there had been hints about the attackers that intelligence analysts had missed.

In the decade since, the Justice Department and Department of Homeland Security have launched programs urging citizens to report suspicious activity. The private sector, including the utility industry and other businesses concerned with protecting “critical infrastructure,” have their own surveillance and reporting systems. Homeland Security Secretary Janet Napolitano has made such reporting a priority.

Last year the Department of Homeland Security launched a promotional campaign, “If you see something, say something,” encouraging Americans to report anything perceived as threatening.

Among those formally enlisted were parking attendants, Jewish groups, stadium operators, landlords, security guards, fans of professional golf and auto racing and retailers such as the Mall of America. Visitors “may be subject to a security interview,” the mall’s website says.

The suspicious activity reports from the mall are rich with detail. They contain personal information, sometimes including Social Security numbers and the names of family members and friends. Some of the reports include shoppers’ travel plans.

Commander Jim Ryan of the Bloomington Police Department said shoppers are not under arrest when stopped for questioning by private security. He said even he would walk away if the questioning seemed excessive.

“I don’t think that I would subject myself to that, personally,” he said. Ryan, however, defends security procedures at the mall.

Ryan said such reports are crucial to the nation’s safety in the post-9/11 era. He said the suspicious activity reports could be held by his agency for two decades or longer. He acknowledged that the mall’s methods, and reports the security guards file, may “infringe on some freedoms, unfortunately.”

“We’re charged with trying to keep people safe. We’re trying to do it the best way we can,” he said. “You may be questioned at the Mall of America about suspicious activity. It’s something that may happen. It’s part of today’s society.”

Some national security and constitutional law specialists question the propriety and effectiveness of such reports.

Dale Watson, a former top counterterrorism official with the FBI, said the mall’s reports suggest that anyone could be targeted for intrusive questioning and surveillance.

“If that had been one of my brothers that was stopped in a mall, I’d be furious about it — if I thought the police department had a file on him, an information file about his activities in the mall without any reasonable suspicion to investigate,” said Watson, who played key roles in the investigations of the 1995 Oklahoma City bombing and a 1998 attack on U.S. embassies in East Africa.

Shoppers, who for the most part had no idea that a visit to the mall led to their personal information being shared with law enforcement, reacted with anger and dismay when shown their reports.

“For all the 30 years that I have lived in the United States, I’ve never been a suspect,” said Emil Khalil. The California man was confronted at the mall in June 2009 for taking pictures, and he said an FBI agent later questioned him at the airport. “And I’ve never done anything wrong.”

Mike Rozin, chief of a special security unit at the mall since 2005, acknowledged that the vast majority of people who come into contact with his unit “have done nothing wrong, have no malicious intent.”

“They just act in a suspicious manner that obligated me to investigate further,” Rozin said. “We talked to them for an average of five minutes, and they’re able to continue their shopping.”

Francis Van Asten’s experience with mall security lasted much longer.

On Nov. 9, 2008, the Bloomington resident videotaped a short road trip from his home to the Mall of America. Van Asten, now 66, planned to send it to his fiancée’s family in Vietnam so they could see life in the United States.

As he headed down an escalator, camera in hand, mall guards caught sight of him.

“Right away, I noticed he had a video camera and was recording the rotunda area,” a security guard wrote in a suspicious activity report.

Van Asten, a one-time missile system repairman for the Army, was questioned for approximately two hours, records show. He was asked about traveling to Vietnam and how he came to know people there. The FBI Joint Terrorism Task Force was alerted. He was given a pat-down search, and the FBI demanded that his memory card be confiscated “for further analysis.”

Authorities were concerned about his footage of an airplane landing at Minnesota’s nearby international airport. They also worried Van Asten was conducting surveillance of mall property.

Exhausted and rattled, Van Asten had trouble finding his car after the ordeal was over.

“I sat down in my car and I cried, and I was shaking like a leaf,” Van Asten said in an interview at his home. “That kind of sensation doesn’t leave you real quickly when you’ve had an experience like that.”

Bobbie Allen, a musician who lives in downtown Minneapolis, was stopped for writing in a notebook. As he waited for a lunch date on June 25, 2007, Allen jotted down some words, which caught the attention of security guard.

One guard wrote in Allen’s suspicious activity report: “Before the male would write in his notebook, it appeared as though he would look at his watch. Periodically, the male would briefly look up from his notebook, look around, and then continue writing.”

Guards asked for his name and for whom he was waiting. Allen, who is black, felt singled out for his race, according to the report. The guard responded that he was “randomly selected” for an interview.

The guards called Bloomington police, after deciding Allen was uncooperative and his note-taking “suspicious.” Allen was cleared, but a suspicious activity report was compiled, complete with surveillance photo, age, height, address and more. Much of that information ended up in a Bloomington police report.

Jeffrey Rosen, a law professor at George Washington University, said such actions trample on traditional civil liberties protections and shift unaccountable power into private hands.

Rosen said the risk of abuses is high, particularly if there turns out to be a lack of proven results. “If all they’re getting for amassing suspicious activity reports on innocent people in government databases is the arrest of a few low-level turnstile jumpers and shoplifters, that doesn’t seem very sensible,” Rosen said.

In Allen’s case, he responded in a way few others have: He complained to the Minnesota Department of Human Rights and filed a lawsuit. Department investigators concluded that there was probable cause to support Allen’s claim of racial discrimination.

Allen declined an interview, citing a settlement agreement reached with the mall.

Not everyone had a negative reaction to being written up. After a report naming him was forwarded to the FBI, Sameer Khalil of Orange County, Calif., said he believed that police and private security have an important job they must do.

“I think [the mall’s program] makes America safer,” he said.

Businessman Najam Qureshi discovered how the suspicions at the mall can linger.

The FBI arrived on his doorstep shortly after a run-in with mall security. His family moved from Pakistan to the United States when Qureshi was 8. Police once pulled over their car for a minor traffic violation, and Qureshi remembers his father saying, “You don’t have to fear the police here. They are here to help.”

Qureshi opened a small kiosk at the mall so his aging father, a former aeronautical engineer named Saleem, could keep busy. One day in early 2007, Saleem Qureshi left his cellphone in a mall food court. When he returned for it, security personnel had established a “perimeter” around the phone, along with other unattended items nearby that did not belong to Saleem – a stroller and two coolers.

The “suspicious” objects eventually were cleared by security, documents show. But mall guards pursued Saleem Qureshi with questions.

“Qureshi moved around a lot when answering questions,” security guard Ashly Foster wrote in a report. “At one point, he moved to his kiosk and proceeded to take items off of two shelves just to switch them around. … He seemed to get agitated at points when I would ask more detailed questions.”

Four years after his father ended up in a suspicious activity report, his son was shown the report for the first time.

“Everybody that lives in this country,” said Najam Qureshi, “is a person of interest as far as these reports are concerned.”

– – – – – – – – – –

The Center for Investigative Reporting, the nation’s oldest independent, nonprofit investigative news center, reported this story along with National Public Radio. You can contact the reporters at, and

Read the extended version on the Center for Investigative Reporting’s project site,

Margot Williams of NPR contributed to this report.

You can also learn about all our free newsletter options.

Comments (10)

  1. Submitted by Mark Stromseth on 09/07/2011 - 02:13 pm.

    “You may be questioned at the Mall of America about suspicious activity. It’s something that may happen. It’s part of today’s society.”

    No, it’s not. It’s a concerted effort at fear mongering by our own government; designed for the sole purpose of keeping people on edge, even when they have nothing to fear.

    The greatest terrorist threat is from our government and these so-called “leaders” who exhibit cowardice at every turn. Rather than being the home of the brave, the public has let them turn a one-time event into an excuse for unchecked powers that violate the Constitution, waste trillions of dollars to prop up and expand the Security State Industry, and encourage everyone to spy on each other.

    What has that fear accomplished? It’s turned a country that was founded to escape the tyranny of King George into a country that is now afraid of it’s own shadow; one that has created their own nanny-state to protect them from the as yet unseen and non-existent bogeymen.

  2. Submitted by Monica Drewelow on 09/07/2011 - 03:10 pm.

    So writing in a notebook now is suspicious activity? If there was an economic boycott of the mall then perhaps management at MOA would change their security/interrogation procedures. But unfortunately many people these days are willing to trade perceived security for real freedoms. We are on the slippery slope.

  3. Submitted by Mark Stromseth on 09/07/2011 - 04:56 pm.

    For more insight into what’s really going on (or not) with all this nonsense, read these:

  4. Submitted by Henk Tobias on 09/07/2011 - 05:43 pm.

    Good lord. I guess the MOA is not a place to visit.

  5. Submitted by Beryl John-Knudson on 09/08/2011 - 06:42 am.

    Scary…and it did; it can happen here?

    Before such unacceptable, quasi-security practices become the seed of a New McCarthyism; a mega-mall of human rights carelessly, insidiously abused in the public/private marketplace…may poets and all who recognize the serious implications here…bring your pens and notebooks to the Mall of America; occupy the food courts, the public benches. Challenge directly, boldly, what is a most dangerous incubator of fear run amuck.

    Expose what can become a wildfire; a patterning of abuse of individual civil liberties before fear and false fears(and time itself conditions its acceptance)initiate the beginnings of a closed society. To use a common phrase…nip it in the bud.

  6. Submitted by Eric Johnson on 09/08/2011 - 08:53 am.

    I just spent about $400 at MOA last night for school clothes. It is now by far the safest mall in the south metro, thanks to the efforts that others on this board decry.

    Thank you to the MOA security agents and FBI who make it safe for my family and I to shop there.

  7. Submitted by craig furguson on 09/08/2011 - 09:22 am.

    What’s bad is that these suspicious activity reports are shared then end up in a database forever. And who knows if those are secure.

  8. Submitted by Bill Schletzer on 09/08/2011 - 09:35 am.

    Eric, #6, the mall is not safe because of these efforts; it is safe because most people have no evil intentions. For all their harrassment there is no indication that they have prevented any terroist crimes.

    A guy in the food court writing in a notebook? “Dear Osama, have noticed that American pigs love hot dogs. Recommend long, tube-shaped explosive device to be placed in bun and smothered with ketchup”.

  9. Submitted by Andrew Essen on 09/08/2011 - 04:23 pm.

    All governmental agencies work on quotas and budgets. When the data and spreadsheets reach WA, DC they need to be certified for the programs to continue and be confirmed or listed as non performing. Like all these programs the private contracted agencies that run these programs need to ensure those numbers are certified to conform to the budgets and will produce expensive glossy brochures for the public to be engrossed in admiring the colors, charts and high minded mission statement, all meaningless drivel.

  10. Submitted by will lynott on 09/08/2011 - 06:48 pm.

    The rent-a-cops picked on somebody because he looked at them funny? Jeez, I haven’t heard that one since I was nine and my sister was six.

    Police state.

    A good reason to avoid the Mall. Except that I like Berniece’s idea. I have my notebook ready–let me know if and when. I’ll be there. Maybe I’ll bring my camcorder.

Leave a Reply